Returns, Exchange & Cancellation Policy

1. General

1.1. At Jasmyrra – The Collective, we are committed to offering the highest quality craftsmanship and designer pieces. While we hope you are delighted with your purchase, please note that we do not offer returns or exchanges under normal circumstances.

1.2. “Normal circumstances” refer to cases where the product has been delivered as described, without defects, and meets our quality control standards. In such situations, returns or exchanges will not be entertained.

2. Exchange Policy

2.1. Ready-to-Ship articles: Eligible for exchange within 3 days of delivery, provided the product is unused, in its original condition, and has all tags and packaging intact.

2.2. Pre-Booked articles: Exchanges are permitted only in cases of manufacturing defects or quality issues. In such cases, the product will either be replaced or corrected.

2.3. Credit Notes: Exchange value will be credited to your Jasmyrra Wallet, valid for 3 months and redeemable both online and in-store.

2.4. Brand tags, price tags, and original packaging must remain intact for the exchange to be processed. If these are missing, the item will be returned to the customer without exchange.

2.5. Made-to-Order pieces are not eligible for return or refund.

2.6. Sale items are non-exchangeable and non-refundable, except in cases of damage or defect.

2.7. To initiate an exchange, please contact our support team within 3 days of delivery at sales@jasmyrra.com or +91 88888 88888, with your order number, reason for exchange, and (if defective/incorrect) supporting images.

2.8. Since many pieces are sourced directly from designers, delays in dispatch may occur. Such delays do not qualify for refunds.

2.9. International customers wishing to exchange or return must ship the item back to our registered address at their own expense.

3. Defective Products

3.1. We prioritize strict quality assurance, including inspections during production and packaging. However, in the rare case that you receive a defective product, please notify us within 48 hours of delivery.

3.2. How to Report a Defect:
Contact our support team at sales@jasmyrra.com or +91 88888 88888 with:

• Order number/reference

• Description of the defect

• Clear photos/videos of the defect

• Any relevant supporting documentation

3.3. Return Process:

• Notify us within 48 hours with details and proof of defect.

• Once approved, securely pack and ship the item to our return address (shipping costs borne by customer).

• On receipt, we will assess the item and provide a resolution (replacement, credit, or refund if eligible).

3.4. Investigation:
All defective claims undergo a thorough inspection, documentation review, and internal assessment.

3.5. Refund or Replacement:

• Replacements or credits are preferred.

• Refunds are granted only in exceptional cases, at the brand’s discretion.

3.6. Final Decision:
The brand reserves the right to make the final determination on refunds or replacements.

4. Cancellation Policy

4.1. General:
Jasmyrra – The Collective reserves the right to cancel any order that has not yet been approved or processed. In such cases, a full refund will be issued.

4.2. Eligibility:

• Cancellations may be requested within 24 hours of placing the order.

• After this period, cancellations may not be possible if the order has already been processed or shipped.

• International orders cannot be cancelled once confirmed.

4.3. Refunds for Cancellations:
Approved cancellations will be refunded as store credit, valid for 1 month and redeemable only on our online store. Refund processing may take 7–14 business days.

4.4. Exceptions (Non-Cancellable Items):

• Final sale items marked non-returnable/non-refundable.

• Customized or Made-to-Order products once production has begun.

4.5. How to Cancel:
Contact our support team immediately at sales@jasmyrra.com or +91 88888 88888 with your order number and cancellation reason.

4.6. Communication:
You will receive a cancellation confirmation via email and/or SMS with details of your request and its status.

4.7. Liability:
Customers are responsible for ensuring accurate order details. Jasmyrra – The Collective is responsible for processing approved cancellations promptly and issuing store credits in line with this policy.

4.8. Updates:
We may update this Cancellation Policy from time to time. Changes will be communicated via email and posted on our website.