Terms of Shipping & Delivery

1.1. Dispatch and Delivery Timeline

We partner with trusted third-party logistics providers to ensure reliable shipping and delivery. As most of our pieces are made-to-order, delivery timelines may vary.

• The estimated delivery time for each outfit can be found on its product page.

• For Pre-Booking items (unstitched only), please allow a minimum of 2 weeks for delivery. Each designer may have their own delivery schedule, so we recommend confirming timelines with us before placing a pre-booked order.

• Please note: Cancellations are not accepted once a pre-booked order has been placed.

• Delivery timelines are indicative and may change due to unforeseen circumstances.

For delivery queries, contact our team via WhatsApp at +91 88888 88888.

1.2. Information for Delivery

To ensure successful delivery, we require accurate details including:

• Name

• Shipping address

• Billing address

• Contact details (phone/email)

• Landmark (if applicable)

We are not responsible for delivery delays or failures caused by incorrect or incomplete information provided by the customer.

1.3. Delivery Attempts

• If the first delivery attempt fails, we will contact you via your registered phone number or email.

• If a second attempt is required, additional charges may apply.

1.4. Delay in Delivery

While we strive for timely delivery, delays may occur due to logistical challenges, weather conditions, political disruptions, or other unforeseen circumstances.

• We will keep you informed of delays and provide the next expected delivery date.

• All communications regarding delays will be documented and can be used as proof in case of disputes.

1.5. Actions of Delivery Personnel

We work only with reputed delivery partners. However, we are not liable for the independent actions of delivery personnel. Any disputes must be resolved directly with the delivery partner.

1.6. Tracking Information

Once your order has been processed, you will receive a unique tracking ID via SMS and/or email.

• Tracking updates may be requested via WhatsApp or social media if needed.

• Please note: Tracking information may occasionally face delays or technical interruptions beyond our control.

1.7. Delivery Charges – India

We charge a flat INR 150 on all domestic orders.

1.8. Delivery Charges – International

For international shipments:

• A flat fee of INR 1500 applies, regardless of weight.

• Duties, customs charges, and import taxes are not included in the product or shipping cost and must be paid directly by the customer to the courier or local authorities.

• Tracking details will be shared once the order is shipped.

1.9. Customer Responsibility for Customs Clearance & Delays

• Customers are responsible for compliance with their country’s customs regulations and must provide any required documentation.

• Customs delays, fines, or additional charges are the sole responsibility of the customer.

• Jasmyrra – The Collective will not be liable for delays or costs arising from customs procedures.

COD Policy

2.1. Orders up to INR 10,000

We offer Cash on Delivery (COD) with no prior confirmation required.

2.2. Orders above INR 10,000

For higher-value orders, an advance payment will be required. Our support team will assist you with the process.

Goods/Services Not Received

3.1. Definition

A “Goods and Services Not Received” case refers to situations where the ordered product does not reach the customer within the expected timeframe, despite confirmed dispatch.

3.2. Eligibility

This policy applies to all orders placed through our website.

3.3. Delivery Address & Confirmation

• Orders are shipped to the address provided at checkout.

• Our deliveries are contactless. Proof of delivery is provided by our courier partner.

3.4. Confirmation of Delivery

A tracking number will be shared as confirmation once your order has been dispatched.

3.5. Timeframe

Any non-receipt issue must be reported within 7 working days from the expected delivery date.

3.6. Reporting

For reporting issues, please contact our support team:
sales@jasmyrra.com
+91 88888 88888

3.7. Missing Delivery Disputes

• The tracking number is considered valid proof of dispatch.

• Jasmyrra – The Collective is not liable for disputes where courier tracking confirms delivery.

• Customers must liaise with the courier service for missing delivery disputes.

3.8. Contactless Delivery

We follow a contactless delivery model. Tracking serves as confirmation in place of a physical signature.

3.9. Customer Responsibility

It is the customer’s responsibility to provide accurate shipping details. By placing an order, the customer accepts that Jasmyrra – The Collective is not liable for failed deliveries caused by inaccurate information.

3.10. Investigation

Upon reporting an issue, our team will review the details, coordinate with the courier, and update the customer on the resolution.

3.11. Further Assistance

For additional help, contact us:
sales@jasmyrra.com
+91 88888 88888