Terms & Conditions

General

Welcome to Jasmyrra – The Collective. By accessing and using our website, you agree to comply with the following terms and conditions. Please review them carefully. We reserve the right to update or modify these Terms of Use at any time without prior notice.

Exchange Policy

We take pride in the quality of our products. However, if you receive an item with a manufacturing defect, please notify us within 48 hours of delivery. Our team will guide you through the return process.

• All shipping and customs charges for returns must be borne by the customer.

• Once the item is received, we will inspect it thoroughly.

• Refunds or replacements will be offered at our discretion, only for verified defects or under exceptional circumstances.

Please note: We generally do not accept exchanges or refunds except in such cases.

Price & Content Information

While we strive for accuracy, occasional errors in product descriptions, pricing, or availability may occur.

• We reserve the right to refuse or cancel any order placed with incorrect pricing or inaccurate information.

• If your order is affected, we will contact you for further instructions or cancel the order as necessary.

Order Acceptance

We may refuse or cancel an order for reasons including (but not limited to):

• Limitations on available quantities

• Inaccuracies in product or pricing information

• Issues identified by our credit and fraud detection systems

Additional verifications may be required before order acceptance. If your order is cancelled, we will notify you.

Delivery Charges

• International orders: Charges are calculated based on the destination and weight of the shipment.

• Duties, taxes, and customs fees are not included in the product price and are payable by the customer directly to the courier company upon delivery.

Delivery Timelines

We ensure prompt dispatch of your order, but delivery timelines may be affected by our courier partners.

• Any concerns after dispatch must be addressed directly with the courier service.

• As many of our products are made to order, delays due to unforeseen circumstances may occur. Customers will be informed in such cases.

Customs, Duties & Taxes

For international orders placed on jasmyrra.com:

• Import duties and taxes may apply depending on the destination country.

• Additional customs charges are the responsibility of the customer.

• Customs policies vary by country, and cross-border deliveries may be subject to inspection.

Care Instructions

Our garments are crafted with care and require professional handling.

• Dry Clean Only is recommended for all products.

• Damage caused by handwashing, machine washing, or improper cleaning methods is not covered under our return or exchange policy.

• We are not liable for shrinkage, fading, or deterioration caused by improper care.

Privacy

Your privacy matters to us. Any personal information shared on this website will be handled in accordance with our Privacy Policy.

Acceptable Use

We aim to create a safe and positive environment for all visitors. When using our website, you must not:

• Violate any applicable law or regulation

• Infringe upon intellectual property, privacy, or other legal rights

• Post content that is abusive, illegal, defamatory, obscene, hateful, or otherwise objectionable

• Send unsolicited marketing or spam messages

• Use bots, crawlers, spyware, or other software to collect data

• Transmit harmful code, viruses, or malware

• Attempt to hack, decompile, or reverse engineer our systems

• Encourage others to engage in prohibited activities

Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall fall under the exclusive jurisdiction of the courts in Delhi, India.

Contact Information

For queries, concerns, or complaints, please reach out to us:

sales@jasmyrra.com
+91 8888888888

We aim to respond within 2 business days.

Disclaimer

We strive to display product colours as accurately as possible. However, variations may occur due to:

• Fabric dye properties

• Lighting conditions at the time of dyeing

• Digital photography

• Monitor display settings

Minor differences between website images and the actual product may occur and shall not be considered defects.